Our support team is here to help with account queries, verification, payments, technical issues or general feedback. You can reach us for quick assistance with deposits, withdrawals, responsible-gambling tools and bonus questions. For urgent matters we offer live chat and priority handling for VIPs; non-urgent enquiries can be sent by email. We aim to respond promptly and guide you through any account-related or technical concern. Priority VIP handling available.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email replies under 1 hour, priority VIP handling) |
| General enquiries | [email protected] (corporate and payments enquiries; response times vary, typically 24 hours) |
| Affiliate enquiries | [email protected] (partner programmes, onboarding and terms) |
| Phone | +44 20 7946 2538 (calls and SMS) |
| Working hours | Live chat 24/7; Phone Mon-Fri 09:00-18:00 |
Email Support
Email is our preferred channel for detailed requests, account issues or any case that needs explanations or documents. Please send messages to [email protected] with a clear subject line and include up-to-date contact details, account ID and any relevant attachments. Providing complete information helps us process requests faster and avoid delays in verification or account support.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Live chat requests are usually handled immediately during service hours, while email queries may take slightly longer. Complex matters such as identity checks, payment investigations or account reviews can require extra time and may take several days depending on their nature. We'll keep you updated throughout the process.
Feedback
We're always eager to hear your feedback, suggestions or ideas to make the site better. Use the feedback form, live chat or email [email protected] to tell us what worked, what didn’t or any features you’d like to see. Every message is reviewed carefully and used to improve the games, promotions and overall user experience.